Inviting Hostup as an Upsell Manager to your Hostaway account
Join other hosts who use Hostup Concierge to upsell their guests.
- Go to Hostaway Dashbord > User Management
- Under Users, click Add new
- Fill in the required information
- Add Hostup Concierge in the name field
- Add yourbrand@hostup.ae in email address field
- Add Upsell Manager in the title field
- Allow access to contact data, Inquiries, request to book and cancelled reservations, for newly added listings, and to guest notes
- Allow access to all listings
- Allow access to Inbox
- Review and click Save
Once Hostup Concierge is added to Hostaway, these permissions will allow Hostup to upsell offers, personalized AI recommendations, and fulfilment.
FAQ
Some questions and answers to help you under the Hostup and Hostaway integration
Which email should I use to invite Hostup Concierge to my Hostaway account?
We will share an email address unique to your brand during your onboarding.
Does Hostup have access to my transaction history and listing management?
No. Hostup does not have access to transaction history or listing management tools. This means, Hostup can not edit your calendar, view the transaction history, or edit your listing in any way.
How do I automate upsell offers by myself?
To make sure all your guests receive a well-crafted upsell offer automatically, we recommend editing your message template for new reservations to include an upsell offer that includes the link to your upsell store.
Can you give me an example of an upsell offer that I can send to guests?
Sure. Here's an example of a solid upsell offer that you can share with your guests as soon as their booking is confirmed:
Hey,
We’re excited to welcome you to our home. To make your stay even more memorable, we’ve curated a selection of 5-star experiences and services just for you. Whether you’re looking to unwind with a relaxing massage, pamper yourself with a salon treatment, or explore Dubai with exclusive tickets to local attractions, we’ve got it all covered!
Simply click the link below to explore and book these add-ons: www.hostup.ae/store/yourbrand
If you have any special requests or need help with bookings, feel free to reach out to our partner, Hostup, via the chat widget on the website. We're here to make your stay exceptional!